ResPax central support desk is at the Trinity Software Australia office in Severin Street, Cairns, Australia. The support desk is manned from 9am – 5pm Monday to Friday (Email, Call, Self Service Portal). For emergency services after hours we have a dedicated mobile number.
Customer Support Strategy
ResPax has been designed to enable 85% of any issues requiring support to be resolved using remote access. Most other issues are dealt with via phone support leaving only a few issues that would require an on-site visit by a technician. The ResPax database solution also has notification monitors designed into the system that send immediate notification to the client’s key personnel regarding any issues with backups and replications.
Support services for ResPax Enterprise are billed at $110 per hour. An initial 10 hour support block is provided free when you initially sign up for ResPax Enterprise. Support blocks can be used for support, training or customisation requests.