Case Studies

Many tour operators just like you are using ResPax tour reservations systems to improve their business work processes, streamline their operations, enhance their marketing strategies and provide better service to their customers and agents. The rewards in savings and increased revenue far outweigh the small investment in the products they are using. Read below how some of the ResPax tour operators are currently using the reservations software, and keep informed with the latest news on ResPax. Discover why agents and booking networks are plugging in to the ResPax Operator Network.

Respax Enterprise

Big Cat Green Island Cruises – Day Cruises

ResPax Enterprise helps Big Cat Green Island Cruises manage their day cruise/ferry operation from receiving bookings over phone or web to manifesting and exporting to most accounting packages. ResPax assists the Reservations staff to take quick, consistent and accurate bookings by feeding preconfigured commissions, prices, discounts and payments into the booking. The ResPax tour reservation system automates the following tasks which Reservations staff previously did manually (to name a few): monthly reports, ticketing, bus manifests, combination itineraries, tax invoices, snorkel deposit form.  It organises all the components and timings of bookings (eg. submarines, lunch, diving or snorkelling session, etc) and extras such as buoyancy vests, for printing on the voucher and inclusion in reports for staff on board the vessels, the Accounts Department and management. Reservations staff comments: “We used to need 2-3 more Reservations staff.” “I save 4-5 hours per month on preparing reports (related to Reservations)”. “The system gives you to tools to find and fix problems. It filters out mistakes easily. Before ResPax, you could have 2 or 3 people just hunting for the problem for half the day and now ResPax does it for them.” “Saves 2-3 hours (a day) in bank reconciliations”. View QLD Information and Communication Technology case study – $180,000+ in savings for Big Cat Green Island Cruises

Tropic Wings

ResPax is an integral part of Tropic Wings and helps to manage their day to day operations over their large fleet of coaches including call centre bookings, website bookings, complex tour package setup, accounts exporting and full operations to management reporting.

Kiwi Experience

Kiwi Experience is part of Tourism Holding Limited and has been New Zealand’s original hop-on, hop-off bus travel network for over 25 years, offering you some of the most unforgettable experiences and backpacker tours on the planet.

Their big green buses and Kiwi drivers have a legendary status on the road and around the globe. Their first backpacker tours in New Zealand departed on 28th October 1989 and since then, we’ve won numerous tourism awards, travelled over 20 million miles and shown more than 400,000 backpacker travellers the trip of a lifetime!

Ocean Spirit – Day Cruises

Ocean Spirit in Cairns operates day cruises to the local sandy cays. Most of their tours include optional diving and snorkelling. ResPax produces separate Options Manifests enabling Ocean Spirit Dive Instructors to quickly and accurately prepare appropriate dive gear and collect any outstanding money.

Raging Thunder – Scenic Tours

Raging Thunder runs early morning scenic trips on the Atherton Tablelands. ResPax helps them take bookings over their website and phone. It also creates bus manifests for each driver with pickup times and location to ensure no one gets missed on any of the 5am pickups.

Fraser Explorer Tours – Multi Day Tours

Fraser Explorer Tours operates a number of single and multi-day tours from Hervey Bay. Respax is used to take bookings over the phone and organise the various manifests required for all days. ResPax also provides a real-time booking interface for their website.

Kakadu Tourism

Kakadu Tourism is an indigenous owned collection of Kakadu wetland cruises, 4WD Kakadu tours, cultural experiences and Kakadu accommodation. It is the largest collection of facilities catering to tourism in Kakadu and is focused on positive indigenous outcomes.

Kakadu National Park is the unforgettable Australian experience. An opportunity to go beyond simple tourism to witness one of the world’s great nature reserves, listed as a World Heritage Area for both its cultural and natural heritage.

Blazing Saddles – All Terrain Vehicle Touring

Blazing Saddles in Kuranda offers a number of horse riding and ATV tours departing continuously throughout the day. ResPax helps coordinate each departure, ensuring all money is collected properly and then later reconciled into their accounting system.

ResPax Operator Network (Direct Access)

DCMRes – Cairns Tour Desks

DCMRES is an internet based tour desk management system managing 75+ tour desks in the Cairns region. DCM connects directly to ResPax tour operators through the ResPax Operator Network accessing realtime availability as well as writing bookings directly into the remote operators’ ResPax reservation system.

TicketMates – Gold Coast Ticketing Solutions/Experience Oz

TicketMates based on the Gold Coast provides online ticketing solutions to the regional agents and tour desks. TicketMates have developed a direct connection to the ResPax Operator Network (RON) and provides direct bookings over RON to  ResPax tour operators in their portfolio.

V3 Open Booking Exchange (OBX)/TXA (Tourism Exchange Australia)

V3 is a Perth based open booking exchange (OBX) providing booking facilities to a broad range of Australian accommodation and tour operators. V3 uses the ResPax Operator Network as a pass-through portal to deliver bookings directly to ResPax tour operators who have joined the TXA.

Peter Pans Adventure Travel/Website Travel

Peter Pans Adventure Travel specialises in servicing the backpacker, student and youth travel market. Peter Pans connects to the ResPax Operator Network to connect their shops through their own in-house reservation system directly to operators in real-time.