Frequently Asked QuestionsThe FAQ categories below reflect pre-sales enquiries about ResPax tour reservation software. If you have technical/user enquiries, please refer to our user documentation.
Can ResPax integrate with accounting systems?
How does ResPax integrate with MYOB?
Who gets invoiced and how is completely under the control of the tour operator by design of the accounting model initially and also dynamically by controlling batches of exporting, some which can be ignored and some which can be imported as the client chooses.
We design our text file format individually for the clients by getting them to export a sample file from MYOB to give us to use as a template.
What currencies can you use in the system?
How do we reconcile cash payments?
How are credit card payments settled?
Can you please explain what the 1% transaction fee on web/network bookings is for?
When do we start paying the monthly user fees?
All users are authenticated through an application login. Detailed permissions are applied to individuals allowing the operator’s administrators to tightly control access to certain sensitive areas.
User logins and permissions are application layered. At no time is direct access given directly to the database. In the event of a requirement for external developers to interact with the system, a constricted xml-rpc api is provided to control access.
Which marketing information can be captured and how is it reported?
Each agent also can be configured and grouped for performance and promotion purposes.
Does the software have an integrated CRM solution?
Are ResPax products connected to the TXA (Tourism Exchange Australia)?
Real-Time Credit Card Authentication
How does the real-time credit card authorisation work?
Please explain the real-time credit card authorisation fees?
How can I connect to another gateway?
- Contact ResPax to determine whether the gateway you are wishing to connect to is a suitable payment gateway.
- Establish an account with the payment gateway supplier.
- Provide ResPax with the certificate details.
- ResPax will program and test the connection and advise you when live.